Due to the entire county of Henderson Kentucky (KY) being under a state of emergency our physical office is closed today.
We do offer multiple client service options for our clients to communicate with our agency:
1. Telephone: Our main switchboard line 270.827.3505 is staffed by licensed agents awaiting your calls to answer questions about claims.
2. Internet: We maintain client chat services with a live licensed agent at www.govaughn.com/chat, please click this link and speak to a agent via internet chat
3. Direct Report: All of our partner companies offer direct reporting of emergency claims see our claims page on our internet site for those numbers.
Things to remember if you have a claim situation from this ice/snow storm.
1. Do everything possible to keep the damages from becoming worse than what they are presently
2. If you have power lines down. Stay away and call power company or 911
3. All claims relating to ice/snow are subject to homeowners policy deductible which is usually $500 or $1000.
Our agency is a Trusted Choice agency! Click Here for Our pledge to you our client- and we take it seriously!
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Claim Situations so far:
Trees Down, Utility Connection pulled from house, car slid off in ditch, Broken windshield from fallen tree.
We feel for you all affected by the ice storms! It is hard to imagine the kind of wide spread damage that can occur with ice until you experience it. Your agency is doing an amazing job of offering a number of ways to contact them and wonderful tips for how to get things “back to normal”. Be aware of carbon monoxide issues as well as make sure everything is unplugged or turned off. We experienced some fires and surges after power was restored. Some due to stoves and other items being on when the power went out.
Best of luck from your friends in Kansas.